Dispatch of Paperback Books
We dispatch books to you by keeping 2 things in mind:
1) The Books must reach you quickly.
2) The Books must reach you safely.
We take great care to make sure that both these objectives are achieved without fail.
We dispatch books by Registered Post or by Speed Post (serviced by India Post), depending on the option you choose at the time of making payment. If you are making payment online, the amounts applicable to each mode of dispatch are listed against each dispatch option (and geographical location) in the Shopping Cart.
Points to note:
Here are three important points you must note:
1). If you are making payment via an offline mode (with an Order Form/Letter accompanying your payment), you must give your phone number and pin code in the Order Form. This is very important. If you have an e-mail ID, do give us that too. (The online purchase process collects these details before you make the payment).
2). The address you provide us must be full and complete. Please give us as many details as possible about your address. If you are making payment via an offline mode (with an Order Form/Letter accompanying your payment), your address should be written or printed very clearly — in CAPITALS. (The online purchase process collects these details before you make the payment).
3) If the address you’re providing us with is an office address, or an address where incoming mail articles are collected by a receptionist or by someone other than yourself, please inform the person collecting the incoming mail (in advance) that you are expecting a packet. This way, you will be informed of the arrival of the packet once it is delivered, and there will be no delay in your receiving the packet personally, and there will be no potential for any miscommunication about the arrival status of the packet.
Expected time of delivery
We send the books to you within 3 business days of receiving your order. The expected time of delivery of books will vary, depending on your address and the mode of dispatch you’ve chosen.
We will also send you the shipping details (tracking number and date) by email, within 24-48 hours of dispatching the books. If you do not see this email in your inbox, please look in your spam/bulk folders, in case our email was redirected there by mistake. India Post provides an online tracking facility HERE. (The shipping status might take 24-48 hours get updated at this website).
Regular Dispatch: Packets sent by Registered Post usually take 6-14 days to get delivered to addresses in India (depending on the address to which the books have been sent). If you do not receive the books within 15 days of placing your order, please get in touch with us.
Expected time of delivery of packets sent to addresses outside India by Registered Airmail vary (20-30 days), based on the destination address. Please get in touch with us after you’ve placed your order, to get an expected date of delivery.
Expedited Dispatch: Packets sent by Speed Post usually take 2-5 days to get delivered to addresses in India (depending on the address to which the books have been sent). If you choose the “Express” dispatch mode, and if you do not receive the books within 6 days of placing your order, please get in touch with us.
Expected time of delivery of packets sent to addresses outside India by speed post vary (10-15 days), based on the destination address. Please get in touch with us after you’ve placed your order, to get an expected date of delivery.
Ebook Delivery Procedure
Delivery of Ebooks
Once you complete submitting the required details (Name, Address, Phone Number, Email address, and Payment information) through the shopping cart, your order will be processed by our payment gateway and you will receive an email with a copy of the order. This email will contain the payment reference and the status of the online transaction at that point of time. Please save this email and/or print it out for future reference.
After the payment is vetted by the payment gateway and they approve the payment, we will process your order, and send you an email with instructions on how to download the E-Books. We will send you this ebook delivery email within 24 hours of the payment gateway approving your order. In the rare event that you do not receive this email within 36 hours (business days) of placing your order, please let us know by sending an email to us with your order number, order date, your name and email address (used at the time of placing the order). NOTE: Orders placed after 12PM (IST) on Saturday are typically delivered on Monday (IST).
The email we send you with instructions will direct you to a web-page that contains the links to download the e-books. You will be able to download each book individually.
IMPORTANT: This web-page will be active only for a period of 5 days after we send the email to you with instructions to download the books. This email will mention the date on which the web-page will stop being available to you for downloading the books. Please make sure that you complete downloading all the twenty books before the 5 days are up. If you do not do this, and if you would like to download them after these five days, you will have to make payment and buy the books once again. This is so irrespective of why you do not or cannot complete downloading the books in five days. This is an important term, and whenever you place an order for these books, by that very act, you agree to abide by this term. So, to avoid delay in beginning to download the books, please check your email at least twice daily (after you place the order), to make sure that you see our email on time.
Ebook Specifications & System Requirements
The Ebook Specifications are mentioned in each Ebook Product Page. The general specifications are:
- File format: PDF
- Printing: Not Allowed
- Copying text: Not Allowed
- Modifying text: Not Allowed
- Delivery mode: Online (over the Internet)
- Buyer information: Embedded in each file
- Watermarking: Watermarked with copyright information and buyer identification information
Ebook System Requirements
The e-books are delivered only as downloadable files over the Internet. You will need a computer and an active Internet connection to download the e-books. Once you download the e-books, you will need a computer (or a mobile phone or a tablet with a PDF reader App installed) to read them. The e-books are in PDF format, and you will need Adobe Acrobat Reader (available as a free download from www.adobe.com) or other alternate PDF reader software installed on your computer, to read the books on your computer-screen. If you do not already have Adobe Acrobat Reader or some other PDF viewing software installed on your computer, please download Adobe Acrobat Reader from www.adobe.com and install it on your computer.